The Holiday Franchise Company

Luke has been an amazing support both during our training and since the launch of our new travel agency business in June 2019, always offering us invaluable advice throughout our journey.

Whatever time of day, whether it is during office hours or outside, he is always at the end of the phone if we need advice or support, from talking me through processing my first booking, to ensure I not only got it right, but that I fully understood the process, to helping Paul maximise his Google Ad potential.

These calls and emails are often made at weekends and during Luke’s own down-time, but he always approaches any query with professionalism and enthusiasm, and nothing is ever too much trouble.

He has been patient with our many questions and will work tirelessly to find solutions for us, often working behind the scenes looking at our website, checking that we are not overspending on our ad campaigns, solving tech issues and sending motivational emails, texts and calls to support and encourage us.

It’s a great comfort to know that as complete newbies to the world of travel agencies that we are safe in the hands of someone with a wealth of knowledge, who is always there to guide us, and wants nothing more than success for us, and we know with this level of dedication from Luke we will be able to grow a successful business.

Luke takes patience and understanding to the next level. You don’t feel silly asking him even the most ridiculous questions. On the rare occasion he can’t give an immediate answer, he will investigate and come back with a response. I’m very grateful for all of his help and support

Luke really goes above & beyond with customer service time and time again. From the very first meeting and many times since, he has patiently answered my many, many queries & given me confidence in the process. He happily gave me the time I needed to make sure I was making the right decision for me.

After sign up, training sessions were tailored to my pace, continually giving further reassurance & confidence along the way. I find that he will always go out of his way to help, often making time to reassure or advise me within minutes whenever he can even when he’s very busy. More than that, he proactively looks for ways he can help me develop my business further based on his expert knowledge.

He makes me feel like he wants my business to be a success just as much as I do!

The training with Luke and Jo was both comprehensive and enjoyable. At the end of the process we felt confident to start booking holidays.

The support we receive is excellent – they are always just a phone call away with the necessary advice. This is very reassuring as in the early days there are questions which may require a quick response.

We have found running our travel agency fits in easily with our lifestyle – we can work in the business at times convenient for us.

The system now being used is user friendly and takes very little time to master. Any glitches are immediately sorted by the tech department.

Lukes knowledge with Google Ads has proved to be invaluable – producing many enquiries to our website at reasonable outlay. His patience dealing with our queries is really appreciated even when we have called him late in the day.

The main reason we chose Holidays Franchise Company was the personalised training – the thought of being trained with maybe another twelve or so people was very off putting. We are very pleased that we made that decision and have no hesitation in recommending this company.

Over the last 6 months we have been looking into the possibility of opening our own travel company and have spoken to numerous companies about this possibility. As we have been looking for a company that could offer us the opportunity to create our own unique brand, with the support and expertise in this industry to achieve this.

We booked a discovery call with Luke Western from the holiday franchise company and he explained their packages and support and went through all the information that he had already sent to us. Luke was very informative and answered all our questions and queries and was impressed with his knowledge of the industry.

We decided to take the next step and booked a business planning meeting with Luke at there offices. The meeting was attended by us, Luke, Jo and one of there Directors Charles. Within this meeting all our questions and quires were answered, and we were given a vast insight to the travel industry and The Holiday Franchise and we went through our ideas for our travel company.

After Looking at all our options we decide to go with the Holiday Franchise Company as we felt they offered us the best package to create our very own travel company with the support going forward to grow and are very happy with our decision as the help and advice we have received from Luke and his team on Branding and looking into destinations has been excellent.

We completed our 1st days training on website building and upkeep and had some tasks to complete before we attended to help us maximise the days training. We come away from our 1st days training very competent in been able to upload photos, edit and navigate around our website to unable us to build ready for Launch. Luke and the team have always been just a call or email away and always comeback promptly with help and advise.

On starting my franchise business from the start Luke has been supportive from the very beginning. When choosing The holiday Franchise company he was friendly and most of all he wasn’t pushy, I didn’t feel any pressure. When the training began and I had to start building my website I honestly felt like giving in, I am not very good with computers and Luke has the patience of a saint, no matter what the time of day he was on call to give me a helping hand. Giving me step by step instructions, screen sharing sessions, showing me exactly where I went wrong and giving me advice and helping me build my confidence. Never did he sound stressed, he was always calm and always there to help. He is an absolute star!